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Responsibilities
** This position is ONLY available to students graduating with a BACHELOR'S DEGREE within the last 10-12 months. **
CALLING RECENT COLLEGE GRADS!!!!
Join the Premier Customer Service Leadership Development Program
to accelerate your success.
If you embrace new challenges, yearn for success and welcome the responsibility of leadership?why not accelerate your career at Verizon Wireless? Our Customer Service Leadership Development Program provides you award-winning training and the dynamic experience to move from entry-level to a supervisory role in just 18 months.
You'll begin your journey at Verizon Wireless in a customer service operations role learning the essential skills for success, such as:
- Hands on application of customer service knowledge
- Voice products and data knowledge
- Solid customer relationship development
- Ensure customer satisfaction with every interaction
Now that you understand the essentials, you'll be able to grow your earning potential in a customer service position, where you'll be responsible for the following:
- Demonstrate equipment functions and network capability
- Understanding of Call Center operations and metrics
- Propose solutions that best benefit the company and the customer
- Retain customer business - renew contracts, present data solutions, and offer accessories designed to enhance the Verizon Wireless experience
Finally, you will have the opportunity to showcase your customer service skills in a supervisory role working in one of our Call Centers. Here you'll be required to:
- Apply leadership development and application of skills
- Monitor daily team results to ensure performance, retention, and objective compliance
- Supervise, educate and motivate a team of customer service employees to exceed all performance metrics
- Complete monthly reporting and provide effective feedback
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Our ideal candidate will bring the following qualifications:
 Bachelor's degree in Liberal Arts & Business Administration and/or equivalent
 Previous experience working in a customer service environment
 Strong interpersonal, verbal, and communication skills
 Proficiency in Microsoft Office Suite
 Ability to analyze customer needs, present solutions and add value through delivery of products and services
 Work well in a fast-changing environment that requires a high degree of multi-tasking
 Flexible work schedule, including nights and weekends (any time between 6am to 11pm Sunday-Saturday)
 Ambition, energy, and a desire to achieve and succeed
 Bilingual (Spanish) skills are a plus
 Ability to relocate to various geographic locations preferred
If you're ready to achieve and motivate others to do the same?a top performer looking to prove yourself?and have the drive to exceed performance goals?Verizon Wireless is the place for you.
We are an equal opportunity employer m/f/d/v.
Benefits
Benefits start on your first day of employment.
It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.
We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.
