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Responsibilities
Performance Management: Lead team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan.
Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate.
Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met.
Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer complaints in a timely and empathetic manner.
Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
p { font-size: 11px; font-family: Arial, Helvetica, sans-serif; line-height: 12px; }Qualifications
Bachelor's degree or equivalent work experience preferred.
2-3 years experience performing customer service, marketing or sales functions preferably within wireless industry.
Flexible schedule availability (including evenings and weekends) required.
Proficiency in using multiple computer-based systems and Microsoft Office.
Previous experience in developing and coaching a high performance team desired.
Strong sales and sales management skills.
Proven success in customer resolution/satisfaction is required.
Demonstrated successful sales experience exceeding quota required.
Proven leadership ability and knowledge of wireless industry desired.
Current billing and POS systems knowledge required.
Self-motivated and highly organized individual
Excellent written, verbal, interpersonal, and communication skills.
Previous supervisory experience a plus.
We are an equal opportunity employer m/f/d/v.
It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.
We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.
