OPPORTUNITY FOR ACHIEVEMENTâ...


At Bank of America we take great pride in creating career opportunities for our associates â and we provide them with the training and support they need to achieve their goals.

Bank of America is seeking professional and motivated candidates interested in the following opportunity:

The Collector I works in the Collections/Risk Operations environment and is typically aligned with the routine outbound collections calling process and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing and other loss mitigation or recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or autodialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system or other relevant applications.


The Loss Mitigation Call Center associate will be responsible for taking inbound and making outbound calls via an automated dialer. Servicing includes giving status updates, obtaining additional information, and analyzing the customer's situation in order to determine the best resolution.

Required Skills:

• Excellent verbal communication skills
• Demonstrated ability to work in a fast pace, high volume environment & must be adaptable to change
• Good attendance required
• Strong computer skills

In return for your talent, Bank of America offers outstanding career opportunities and advancement and promotes a healthy work/life balance through special benefits and programs.

Bank of America is an Equal Opportunity Employer M/F/D/V.