Customer Service Associate
Description:
Customer Service Associate
eCommerce, Mortgage, Real Estate
An online Mortgage company has a Contract to Direct Hire position available for a Customer Service Associate.
Position Overview:
The Customer Service Associateās objective is to handle client emails and telephone calls in order to expedite product delivery.
Duties and Responsibilities:
The Customer Service Associate:
- Is responsible for a variety of functions within the Operations Center, including the answering of incoming phone calls, as well as handling Client/Appraiser emails in a timely fashion.
- Must be focused upon client satisfaction, as well as provide excellent customer service.
- Has additional responsibilities delegated by a Team Lead and/or Supervisor and should have the ability to multi-task and cross-train in a dynamic environment.
These responsibilities are tailored to the department and depend upon daily workflow, often including Client Monitoring and special projects.
About Our Client:
Our Client is a leading provider of innovative, comprehensive, and high-quality collateral valuation products and programs to the Mortgage Lending and Servicing industry. A member of the First American family of companies, Our Client's experience and widespread market coverage have created an incomparable body of knowledge of local market trends and conditions nationwide. Added to this fact are strategic operational procedures and leading-edge technology that have enabled this Company to generate more than one million reports to their valued customers. This Company, the nation's leading provider of business information, was founded as a Title Insurance provider in 1889. Today, the Company has evolved into a single source for products and services that meet the Real Estate industry's Loan Origination and Administration needs. The Company has bi-coastal service centers in Danvers, MA and San Diego, CA.
This is aTemp to Hireposition, throughVolt Technical Resources- a division of a Fortune 1000 publicly traded Staffing Industry Leader, based in Woburn, MA. We are among the largest IT staffing companies in the US for contract/temporary and direct hire placements and support most of the top rated IT companies on the East Coast.
Requirements:
Required Skills for this Customer Service Associate position include the following:
- High school diploma or equivalent; college or equivalent job experience
- 2-4 years of Call Center/Customer Service experience dealing with multiple products and servicespreferred
- Proven problem-solving skills, initiative and follow-through in process flow and client relations
- Ability to handle multiple tasks
- Proficient in MS Office, particularly Outlook
- Minimum 35 wpm typing skills
- Excellent verbal and written communication skills
- Must be professional and courteous to internal and external customers
- Must be a team player who values collaboration and support
Special Instructions to begin the process:
- Please email your resume to Volt at:methuen020404@volt.comand it will be expedited to the Recruiter assigned to this position. Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements.
- Please reference the following in your subject line to ensure your resume is routed to the correct Recruiter on your behalf:301868-8070-20-243441 - Customer Service Associate
- If you are able to include on the subject line the website where you saw this posting, it would be greatly appreciated!
Thank you for your attention to these details!
For further information regarding this posting, please contact the Recruiter via E-mail ONLY, using the email address listed on this posting andagain by placing the entire job number in the subject line.
Please rest assured that if your resume matches what is reflected in this job posting, you should get a phone call from a Volt Recruiter to discuss this position with you.
No Phone Calls Pleasefor this position.
Volthas a talented and optimistic staffing team focused on the quality of your career.
Voltis a world leader in the staffing industry, boasting over 50 years of experience. We work with many of the Fortune 500 and 1000 companies to provide workforce solutions. We offer many contract positions as well as many direct hire full-time positions. Our Contractors receive competitive pay and benefits, as well as educational programs and re-deployment assistance.
Volt Information Sciences, Inc.is our parent company and is a publicly owned corporation. Stock is traded over-the-counter and is quoted on the NYSE. To learn more aboutVolt Information Sciences, please visit:http://www.volt.comand to see more of our job postings, please visit:http://jobs.volt.com
Voltis an Equal Opportunity Employer and is dedicated to fostering diversity in the workplace.
Location:Danvers, MA
Type:CONTRACT
Duration:Temp to Hire
Pay Rate:12.99 - 13.00 DOE
Contact:
Volt Technical Resources
Volt Workforce Solutions
400 Unicorn Park Dr. First Floor
Woburn, MA 01801
PH: 781/932-4280
FX: 781/932-2404
