Oracle Technical Product Support Specialist

Description:
Volt's client in Longmont has the following 6-9 month contract assignment immediately available.

Provide customer technical support for Oracle products. Provide support to infrastructure services; troubleshoot and resolve common and escalated service requests; respond to pages in a timely manner during assigned shift; make sensitive customer impacting decisions based on available information; lead team(s) in absence of supervisor; establish familiarity with all departmental procedures; evaluate customer operations and recommend development of new product features, ensuring continuous quality and customer service; assist in all phases of new product development, testing, and implementation.

Staff Assistance - Provide assistance to assigned co-workers, providing support and answering questions as necessary, ensuring functions are efficiently performed and paperwork is processed in a quality-oriented manner, adhering to corporate and departmental policies and procedures; provide direction to assigned staff, assisting with initial orientation to the department and task completion, as requested; as necessary, provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner; assist staff in striving to ensure highest level of quality, responsive service possible is provided; may be required to support supervisor in responding to inquires and conducting research and analysis.

Technical Problem Resolution - Research and resolve basic and more difficult problems escalating to appropriate departmental staff any issues that may adversely impact system; provide a single point of contact for departmental staff to ensure system issues are resolved by following problem from beginning to final resolution; continuously strive to provide accurate and timely evaluation of problems and recommend alternative solutions to supervisor; strive to enhance the relationship with department and internal staff ensuring the highest quality, responsive service possible is provided.

Requirements:
â 1 â 3 years Oracle Applications (EBS) experience

â Module experience with several of the following modules:

- Finance
- Manufacturing
- Projects
- Order Management

â Demonstrate basic troubleshooting skills in EBS

â Discoverer experience

â Basic PL/SQL knowledge

â Oracle Workflow experience

â Experience using a help desk system

â Basic system administration skills

Volt is an Equal Opportunity Employer

Location:Longmont, CO

Type:CONTRACT

Duration:120 - 180 Days

Pay Rate:$32.00 - $39.00 Hourly DOE

Contact:

Volt Technical Resources
Volt Workforce Solutions
4430 Arapahoe Ave., Ste. 100
Boulder, CO 80303
PH: 720/565-3704
FX: 720/565-3705